Philippe Roireau, Head of Partnerships at Gorgias, joins the show to teach us about how we can turn customer service into a revenue generator for our eCommerce store.
Philippe previously operated an 8-figure e-commerce company as a co-founder and worked at Google and Microsoft in various sales and operations positions. He is now helping dozens of leading eCommerce brands become more successful through improving customer experience.
Want to give Gorgias a try? Head over to Gorgias.io/electriceye for a second free month + white glove onboarding!
In This Conversation We Discuss:
- [3:55] Decluttering customer requests
- [8:20] Measuring how many sales are drive through your customer service department
- [13:40] The importance of multi-channel support
- [17:10] When a store might need additional help with customer service
- [25:00] The difference between Gorgias and other similar services
- [31:20] What every merchant should be thinking about when it comes to customer service