Our discovery service results in a rock-solid plan to get you from where you are now to where you want to be. We’re going to dive deep into your company, products, and goals so we can present your business with a one-of-a-kind strategy to succeed on the Shopify platform.
The first step in a successful project is clearly identifying your goals. We’d love to hit the ground running, but first we need to address the scope of work. This is where discovery comes into play. With our discovery process, Electric Eye will collaborate with you to come up with the exact plan to achieve your goals and create your blueprint for success. Your discovery process will result in clear timelines and a structured investment so you never have to worry about hidden fees and surprise invoices.
Proper discovery leads to success.
We are not formulaic. We know every business is different with distinct goals and expectations. That’s why we have designed a thorough process to formulate a roadmap. It allows us to be far more successful when it comes to achieving end goals.
How It Works
Together we are going to write the plan for success.
Before we delve into strategizing, we need to know what your business is all about and what the goals are. We ask a lot of questions. Our experienced team of professionals will examine your answers to establish a fundamental understanding of your business.
Once we have collected all the relevant information, it's natural we will have a few questions to ask. This helps ensure we are all on the same page. We will find clarity through our discovery sessions and begin to formulate a plan.
The strategic minds behind all of our winning case studies will put their heads together and begin to establish a plan. Once we determine the possibilities, we stitch together a comprehensive plan that's feasible in terms of time, budget, and expectations.
We will work together until all the questions have been answered. This will allow us to have a smooth project. The end result of our discovery process is a rock-solid plan to accomplish your unique business goals.
So, how much will it cost me?
First of all, you should not think of it as a cost. It is absolutely a strategic investment. For an all-inclusive fee of $3,000 you will get an effective strategy tailored especially for your business. Our process is very structured and delivers great results.
Let's talk objections
Even the best of ideas have their critics and discovery is not an exception. There are some popular objections made against paid discovery because, generally, it is expected to be a free-of-cost estimate. Let us talk about these objections one by one.
Objection #1 - Discovery should be a cost of doing business, not a revenue generation channel for your agency.
Businesses Don’t Respect Cost
Yes, that’s the convention – absorbing the cost of discovery as a part of the entire project. But you know what businesses try to do with costs? They try to cut them down and that ultimately affects the quality, effectiveness and scope of the suggested solution.
No Conflict of Interest
When you pay us to analyze your business and develop a roadmap – that becomes our only objective. Our interests align automatically which means we design a solution that is best for your business, not the one which bundles in many of our services swelling up your bills.
Planning Saves Money
You are led to believe that paying for discovery is excessive but you are never told how free estimates can potentially hamper your business. This little amount of money you spend upfront ensures you have the best possible solution to achieve your desired business goals.
We Make a Better Product
Taking enough time to understand ins and outs of your business means we are in a position to offer you a solution that will generate far more value in years to come. Spending $3000 now can lead to tens of thousands of dollars in savings through operational efficiencies.
Objection #2 - I could get an estimate for free from your competitor.
Free Product is not a Good Product
We are sure you can get a free estimate but you should keep in mind that free product is almost always not a good product. When discovery is used a springboard to sell other services, it's not discovery. It is a trap. Paid service gets you the best solution tailored for your business.
Increases Cost in the Long Run
When you are investing in your business, you want, scratch that – you need the best possible solution. As mentioned earlier, getting a free quote increases your chances of receiving a shoddy solution, you will end up spending more money on your business for less results.
Free Estimates Do Not Drive Business Goals
Estimates are easy and cheap to find, anyone can provide you with one. However, what you need is a solution specifically strategized and developed so you can achieve your business goals within the constraints of time and financial budget.
Objection #3 - Sounds like analysis paralysis to me.
Planning is not Paralyzing
While we understand where this idea comes from, diligent and detail-oriented planning and strategy has nothing in common with over-analysis. In fact, taking the time to do it right means our solution enables you to execute your plans quickly, smoothly, and affordably.
Discovery is Time boxed
Isn't it true you spend weeks, even months, trying to figure out the way to accomplish your goals? Thankfully, discovery is time boxed which means we absolutely have to deliver the solution in a specified period of time. It cuts down all the time consumed in unnecessary meetings.
Objection #4 - I already have the solution. I just want you to execute.
Are You Sure it is Up to Date
In today's fast paced business world, trends, tools and metrics of performance and quality evolve really quickly. If we are going for the best solution, we need to cut down the number of assumptions and rely on what we actually know for a fact to be successful.
Discovery Can be Cost Efficient
We have often found that our clients who already have a solution is too overreaching requiring the business to incur unnecessary expenses. Discovery can turn your solution into a leaner and highly cost effective proposition for a nominal investment.
Sometimes, on client's demand, we offer an adjusted discovery service on to optimize the solution they already have. Although this is not the ideal scenario and we would still want you to go for a full-fledged discovery service, you have the option to choose customized discovery.
Objection #5 - Just tell me the cost of the entire project.
Well, we truly don't know.
We can't tell you how much it will cost because we won't know how much it will cost without discovery. And that is why discovery is necessary which allows us to study your business, goals, and overall culture to develop an effective solution. Without discovery, we would be guessing.
One size does not fit all.
Yes, there are some similarities between businesses especially if they belong to the same industry but we have found that every company is fundamentally different from the other in terms of goals, budgets, and cultures. That’s why we can’t just give you a guesstimate.
Cost, Cost and Cost
You know what? We may throw a ballpark figure at you but we would ensure that it’s not a conservative estimate just in case. Discovery will allow us to analyze everything from top to bottom enabling us to cut down redundancies and unnecessary expenditures.
Your project needs discovery.
If you want a hurdle free journey from where you are now to where you want to be, proper discovery is the only choice. At Electric Eye, we scrutinize the tiniest details about your company, products, and future goals to formulate a meticulously tailored success strategy – unique to your business.
What you should expect:
- Pay for your session - backed by our 100% money-back guarantee
- Review & sign our master services agreement
- Review & sign our new client welcome documentation
- Answer quite a few questions about your business
- Schedule your discovery session
You should probably set aside at least a half hour to take care of all of these first steps.