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You Don't Know What You Don't Know


Data-driven A/B testing and UX optimization that increases your average order value and conversion rates. We pair real data with deep Shopify expertise to find what will actually move the needle for your store.

3 

Month  Rolling Retainer Committments

1-3 

Concurrent Pipelines

$5k / mo

Starting retainer investment

150+

Stores Optimized

The problems we solve

You're collecting the wrong data or none at all

We use the right tools so every decision is backed by data that actually reflects what's happening on your store.

No prioritized Roadmap

Every month, we prioritize the fixes and improvements that matter most, so you always know what's next instead of guessing.

Lack of team and time

Running the business already takes everything you've got. You get a dedicated, proactive team so nothing sits in a queue waiting for someone to notice.

Our Optimization Process

Phase 1: Discovery

Discovery & Audit

We set up tracking and dig into your analytics, recordings, and customer feedback to find friction points and quick wins.

✓ Heuristic, code, app, and speed audits
✓ Heatmap and session replay review
✓ Customer surveys and review mining

Phase 2: Hypothesis Development

Hypothesis Development

We turn what we find into a ranked list of ideas, each tied to the data behind it.

✓ GA4 and support ticket analysis
✓ Hypotheses scored by expected impact
✓ Monthly planning to pick what ships next

Phase 3: Test, Measure, Iterate

Test Design & Launch

We build and launch the tests and fixes picked for the month.

✓ A/B test design and QA
✓ Optimizations and fixes shipped
✓ Tracking verified before launch

Phase 4: Test, Measure, Iterate

Analysis & Implementation

We read the results, keep what wins, and feed what we learn into the next round.

✓ Test results and revenue impact
✓ Quarterly review of what moved
✓ 90-day roadmap for what's next

What we Optimize

✓ Homepage

• Hero messaging & CTAs
• Navigation structure
• Featured products
• Social proof placement

✓ Collection Pages

• Filtering & sorting
• Product card design
• Quick view functionality
• Grid vs list layouts

✓ Product Pages

• Image galleries & zoom
• Trust badges & reviews
• CTA placement & copy
• Product descriptions

✓ Cart & Checkout

• Shipping thresholds
• Progress indicators
• Form field optimization
• Express checkout options

✓ Mobile Experience

• Touch target sizes
• Mobile menu design
• Thumb-friendly layouts
• Mobile checkout flow

✓ Site Search

• Search bar placement
• Autocomplete results
• No results handling
• Filter combinations

✓ Post-Purchase

• Thank you page offers
• Email sequences
• Account creation flow
• Reorder optimization

✓ Average order value

• Bundle recommendations
• Upsell timing & placement
• Volume discounts
• Post-purchase upsells

Our Optimization Tech Stack

Ecommerce Platform

  • Shopify and Shopify Plus

✓ A/B Testing

  • Intelligems

✓ Behavior Tracking

  • Heatmap.com
  • Microsoft Clarity

✓ Analytics

  • GA4
  • Sliderule Analytics
  • Shopify Analytics

✓ Customer Surveys

  • Zigpoll
  • Klaviyo

✓ User Testing

  • PlaybookUX

Featured Case Studies

Compared to the same stretch the year before, total sales grew 36% and orders grew 28% since the new theme went live.

Average order value rose 7%, and sales of the hero espresso product, now on its own combined-variant page, grew 51%.

Woman holding a Third Wave Water box and a coffee mug
Third Wave Water Classic Light Roast Profile product page

A Faster, Simpler Store for Third Wave Water

From June 1 to September 29, 2026, total sales were up 23% compared to the same stretch in 2025.

Average order value rose 24% over the same period.

Two young people in Red Bull apparel against a blue background
Red Bull Shop US collection page on a phone

Rebuilding the Foundation of the Red Bull Shop US

Compared to the same stretch of the calendar the year before launch, total sales grew 55% and orders grew 35%.

Shoppers are also spending more per order, with average order value up 14%, and more of them are coming back, with the returning customer rate up 10%.

Slice of Giordano's deep dish pizza with melting cheese
Giordano's product page on a phone showing deep dish pizza

Giordano's Moves to Shopify Plus Without Missing a Beat Before Peak Season

Comparing the 12 months after launch to the 12 months before, online orders grew 170% and online revenue grew 184%.

Average order value rose 5% over the same period.

Drummer seen from behind playing on a lit stage
Gibraltar Hardware homepage with a drum kit and cymbals

Turning Gibraltar Hardware's Catalog Into a Guide for Drummers

The new site launched in October 2026. We'll update this case study with post-launch performance once the data is in.

Airstream trailer on grass with blue chairs and a person at the door
Airstream website on a phone showing a trailer booking form

A Research-Led Redesign for Airstream Supply Company

The store moved to Shopify with its order history, customer accounts and URLs intact, so returning customers and search rankings carried over.

Custom gift-with-purchase and authenticity features launched with it, and Electric Eye continues to improve the site on retainer.

Woman holding a fragrance bottle up to her face
Michael Malul build-your-own scent set page

A Seamless WooCommerce to Shopify Migration for Michael Malul

Our first homepage test replaced a product-focused hero with a customer-focused headline, social proof, a lifestyle image and a link to bestsellers.

Revenue per visitor rose 4.2% and visits to collection pages rose 3.3%. Paid social visitors, who make up almost half of all traffic, converted 8% better, and their revenue per visitor rose 10%.

Woman holding Woo More Play products
Woo More Play homepage with featured product tiles

Bringing Structure and Testing to Woo More Play

Racing driver in a blue Red Bull team shirt
Red Bull Shop US collection page on a phone

Red Bull

Optimization

Red Bull
Woman lying on a bed holding an orange over her face
Woo More Play homepage with featured product tiles

Woo More Play

Optimization

Woo More Play
Woman holding a jar of Yashy supplements
Yashy homepage showing two women holding supplements

Yashy

Optimization

Yashy

Optimization FAQ

What does your Optimization process actually involve?

A structured six-step process: onboarding, discovery, a baseline audit of your current site, voice-of-customer research, planning, and execution, followed by reporting so you can see what actually moved the needle.

How long until we see results?

It varies by store. Some fixes, like page speed or checkout friction, show up quickly. Structural changes or A/B tests need a full test cycle to validate properly. We'll map out a realistic timeline together during the baseline audit rather than promise one number that fits every store.

Is Optimization a one-time project or ongoing work?

Ongoing. Conversion optimization compounds over time, so it works best as a continuous cycle of testing and refinement rather than a single pass.

Partnering with world class Shopify apps